Frictionless User Experience

Chargeback 360

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Credit and Debit Cards Secure Payment Page
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How Does Explodely Protect You?

Chargeback Prevention

Reducing chargebacks can save you time, money and inventory. However, it is easier said than done! Maintaining an acceptable chargeback ratio to keep your business in good standing with card brands, and out of fraud monitoring programs, can be a difficult and tedious task.

If you are experiencing issues with chargebacks due to criminal fraud, friendly fraud and/or legitimate disputes, then it is time to seek the help of experts! Explodely has over 30 years of combined experience in this industry and we have used that knowledge to build proprietary chargeback and fraud prevention tools, which have been proven to reduce chargeback rates by up to 80%


Criminal Fraud

Reducing pre-authorization chargebacks means reducing criminal fraud. It’s a necessary first step to isolate and address post-authorization fraud, including friendly fraud, and legitimate disputes. Explodely reduces pre-authorization chargebacks via a specialized fraud detection solution that includes the following tools and functions:

  • A global network of trust and fraud-related signals
  • An AI engine
  • Unsupervised machine learning
  • Supervised machine learning
  • A customizable policy engine
  • A case management hub
  • Self-service analytics
  • Robust reporting capabilities

Friendly Fraud

The best way to eliminate post-authorization chargebacks is to use a dispute and chargeback management solution that can help you identify friendly fraud and resolve legitimate disputes. Explodely uses the following tools to prevent friendly fraud:

  • A chargeback alert solution that works with major card brands
  • A chargeback alert solution that notifies us when a customer initiates a dispute
  • The ability to communicate purchase details with card brands and customers
  • The ability to refund purchases from disputes quickly
  • The ability to stop the shipment of goods quickly
  • Advanced analytics tools that allows us to find trends and patterns in customer disputes
  • The ability to change fraud policies according to dispute data
  • Link analysis that can identify other instances of fraud

Legitimate Disputes

Customers may initiate legitimate disputes for many reasons. Maybe they did not receive what they ordered, could not easily return a purchase for a refund, or had a bad experience with your customer support team. Explodely reduces legitimate disputes by adopting business policies and practices that include:

  • Clear and accessible refund and return policies
  • Clear and accessible customer support or contact information
  • Order confirmations that include product or company descriptors
  • Accurate order processing and shipment information
  • Reasonable customer service wait and callback times
Identity Trust Global Network

Fraud Prevention

Our AI links identity trust data by using unsupervised and supervised machine learning to analyze billions of fraud and trust-related identity signals, and to deliver accurate identity trust decisions within milliseconds. It simulates an experienced fraud analyst by weighing the risk of fraud against the value of the customer, but much faster and with the ability to scale

Explodely taps into the largest data network of trust and fraud-related signal, which drives quick and accurate trust decisions, analyzing and linking signals from payments data, location ID data, digital identifier data and unique customer data in order to return identity trust decisions that provide the desired frictionless customer experience.

Our solution includes everything needed to evaluate trust levels and make automated decisions

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An extensive network of trust and fraud related signals
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Advanced AI and machine learning
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The ability to create, edit, and test business policies
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A case management tool for manual reviews
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Analytics to evaluate everything from macro trends to a single transaction.
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Proof is in the Pudding

Case Studies

Explodely has developed and deployed proprietary chargeback and fraud prevention technology that has been proven to reduce chargebacks drastically. View our latest case study below:

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If you need more information or have a question, please contact us from one of the options below. We are here to help you succeed.